Last Updated: 21 June 2026
Players may cancel a booking in accordance with the cancellation policy set by the Host for the relevant session.
The applicable cancellation policy will be displayed to the Player before payment is completed and may include:
The refund amount available to a Player depends on the Host's cancellation policy that applied when the booking was made.
If a Player cancels within the permitted cancellation period, the Player will receive the applicable refund in accordance with that policy.
Bookings may include:
Where a Player cancels a booking and is eligible for a refund under the Host's cancellation policy, Platform Service Fees and Stripe Processing Fees are generally non-refundable, unless otherwise stated by PlayMyGame Booking or required by applicable law.
This is because stripe processing and platform services may already have been provided when the original booking payment was processed.
Where a Player cancellation qualifies for a refund, the refundable amount will be determined according to the Host's cancellation policy and the applicable fees.
For example:
If the Host's cancellation policy provides for a refund of the Net Session Fee only, the Player may receive A$19.16, while applicable Platform Service Fees and Stripe Processing Fees may remain non-refundable.
The exact refund amount will be calculated and displayed by the platform where applicable.
If a Player does not attend a booked session and does not cancel within the applicable cancellation period, the Player may not be entitled to a refund.
A Host may also record a Player as a no-show in accordance with the platform's booking rules.
If a Host cancels a session, the cancellation is treated differently from a Player cancellation because the cancellation is initiated by the Host and is not the fault of the booked Players.
When a Host cancels a session, all Players who have booked the session will receive a full refund of the booking amount, including the Platform Service Fee and Stripe Processing Fee.
The purpose of this process is to ensure that Players are not financially disadvantaged when a session is cancelled by the Host.
Because the original Player payments have already incurred payment processing and platform-related costs, the Host is responsible for funding the applicable costs associated with the cancellation before the refund can be processed.
Before the session can be cancelled, the Host may therefore be required to pay the applicable fees listed above.
This example is for illustration only. Actual fees will depend on the number and value of bookings, payment processing charges, applicable platform fees and other transaction costs associated with the session.
The session will not be treated as successfully cancelled until the required Host cancellation payment has been successfully confirmed.
Approved refunds may take 2–5 business days to appear in the original payment method, depending on the payment provider, card issuer, bank and other payment-processing factors.
PlayMyGame Booking does not control the exact time required by a bank or payment provider to make the refunded funds available.
PlayMyGame Booking reserves the right to review refund requests, cancellations and disputes and to make decisions in accordance with this policy, the Terms of Service and applicable law.
Exceptional circumstances may include:
PlayMyGame Booking may request additional information or evidence when reviewing a dispute or exceptional circumstance.
By completing a booking, the Player acknowledges and agrees to:
By cancelling a booking, the Player also acknowledges that any refund will be calculated according to the applicable cancellation policy and that certain fees may be non-refundable where permitted under this policy.
By creating or hosting a session, the Host acknowledges and agrees to:
When cancelling a session, the Host must confirm their agreement to the Cancellation & Refund Policy and Terms of Service and successfully complete the required payment through Stripe Checkout before the cancellation is processed.
By proceeding with a Host cancellation, the Host acknowledges that the cancellation may result in a full refund to all Players booked in the session and that the Host is responsible for the applicable cancellation costs described in this policy.
By using PlayMyGame Booking, Players and Hosts agree to comply with the terms applicable to their respective role under this Cancellation & Refund Policy and the Terms of Service.
Player Agreement
By completing a booking, the Player acknowledges and agrees to the cancellation policy, refund rules, fee treatment, No-Show Policy and Terms of Service.
By cancelling a booking, the Player also acknowledges that any refund will be calculated according to the applicable cancellation policy and that certain fees may be non-refundable where permitted under this policy.
Host Agreement
By creating or hosting a session, the Host acknowledges and agrees to the responsibilities, refund requirements and cancellation payment process described in this policy and the Terms of Service.
By proceeding with a Host cancellation, the Host acknowledges that the cancellation may result in a full refund to all Players booked in the session and that the Host is responsible for the applicable cancellation costs described in this policy.
By using PlayMyGame Booking, Players and Hosts agree to comply with the terms applicable to their respective role under this Cancellation & Refund Policy and the Terms of Service.