Privacy Policy

1. Important Information and Who We Are

Purpose of this privacy notice

This privacy notice aims to give you information on how Bookmysport collects and processes your personal data through your use of our Site or Application, including any data you may provide when you purchase a service or sign up to our newsletter.

Our Site and Application are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Controller

Bookmysport is the controller and responsible for your personal data (collectively referred to as "Bookmysport", "we", "us" or "our" in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice.

Contact Details

You have the right to make a complaint at any time to the Office of Australian Information Commissioner (oaic.gov.au).

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you, grouped as follows:

• Identity Data – first name, last name, username, title, date of birth and gender.
• Contact Data – billing address, email address and telephone numbers.
• Financial Data – limited payment card details such as last 4 digits and expiry date. We do not store full card details.
• Transaction Data – details about payments and services you have purchased.
• Technical Data – IP address, login data, browser type, time zone, operating system.
• Profile Data – username, password, purchases, preferences, feedback.
• Usage Data – information about how you use our Site and Application.
• Marketing and Communications Data – your preferences for receiving marketing.

We do not collect any Special Categories of Personal Data about you (race, ethnicity, religious beliefs, sex life, health data, etc.).

3. How Is Your Personal Data Collected?

We use different methods to collect data including through:

• Direct interactions – when you register, make a reservation, subscribe, enter a competition, or contact us.
• Automated technologies – cookies, server logs, and similar technologies as you interact with our Site.
• Third parties – analytics providers (Google), advertising networks, payment processors (Stripe), and publicly available sources.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to — most commonly to perform a contract, for our legitimate interests, or to comply with a legal obligation.

We generally do not rely on consent as a legal basis for processing your personal data other than for sending third party direct marketing communications. You have the right to withdraw consent to marketing at any time by contacting us.

5. Disclosures of Your Personal Data

We may share your personal data with sports facility owners, service providers, professional advisers, and in the event of a business sale or merger. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

Many of our external third parties are based outside the Australian Economic Area. Whenever we transfer your personal data internationally, we ensure appropriate safeguards are in place.

7. Data Security

We have appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed without authorisation. We limit access to those with a business need and have procedures to deal with any suspected personal data breach.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. You may request erasure of your data by contacting us.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent at any time

To exercise any of these rights, please contact us at support@bookmysport.com.au.

10. Glossary