Privacy Policy

Last Updated: 1 June 2026

This Privacy Policy explains how we collect, use, and protect your information when using our booking platform and related services.

By using the platform, you agree to the practices described in this Privacy Policy.

1. Introduction

This Privacy Policy explains how we collect, use, and protect your information when using our booking platform and related services.

By using the platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We only collect limited personal information required to operate the platform safely and effectively.

Account Information

We may collect:

  • Name
  • Email address
  • Phone number

Phone Numbers

  • Phone number is optional for regular users
  • Phone number may be required for hosts to support communication related to bookings, sessions, or account verification and payout

3. Payments & Financial Information

We Do NOT Store Card or Bank Details

We do not store:

  • Credit card details
  • Debit card details
  • Bank account details

All payments are securely processed by third-party payment providers such as Stripe.

Stripe & Third-Party Verification Information

For hosts or payouts, Stripe or other payment providers may request information such as:

  • Tax File Number (TFN)
  • Bank account details
  • Identity verification documents
  • Business information

This information is collected and stored directly by Stripe or the relevant payment provider.

We do not store or have direct access to this sensitive financial or verification information within the booking platform.

4. Chat & Communication Security

Messages sent through our in-app chat system are encrypted to help protect user communications and privacy.

While we take reasonable security measures, no online system can guarantee absolute security.

5. How We Use Your Information

We use collected information to:

  • Create and manage accounts
  • Process bookings
  • Enable communication between users and hosts
  • Provide customer support
  • Improve platform functionality and user experience
  • Prevent fraud, abuse, or unauthorized activity

We do not sell personal information to third parties.

6. Data Sharing

We may share limited information only when necessary:

  • With payment providers such as Stripe
  • With service providers required to operate the platform
  • When required by law or legal process
  • To protect the safety, rights, or security of users and the platform

7. Data Retention

We retain personal information only for as long as necessary to:

  • provide the service
  • comply with legal obligations
  • resolve disputes
  • enforce agreements

Users may request account deletion subject to legal and operational requirements.

8. Security

We implement reasonable technical and organizational safeguards designed to protect user information.

However, users acknowledge that no internet-based service can be completely secure.

9. Children's Privacy

The platform is not intended for children under the age required by applicable local laws without parental or guardian consent.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws, including the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Withdraw consent at any time

To exercise any of these rights, please contact us at support@playmygame.com.au.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on the platform with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact us through the platform support channels.