PlayMyGame for Players

Player's Handbook

Start Your Game

Discover sports sessions, meet new people, join your community, and play the games you love. Whether you're looking for a casual pick-up game, competitive match, or regular training session, PlayMyGame makes it easy to find and book sessions that suit you.

Follow these simple steps to get started and make the most of your PlayMyGame experience.

Get Started

Become a Player

Everything you need to know to start playing.

01

Create Your Player Profile

Create your profile with your name, profile photo, and other relevant details. A complete profile helps Hosts and other players get to know you before joining a session.

02

Find a Session

Browse available sessions and discover games that match your preferred sport, location, date, time, and skill level. Review the session details carefully before booking, including the venue, session time, price, player limit, skill level, and any requirements set by the Host.

03

Book Your Session

Select an available player slot and complete your booking through PlayMyGame. Before payment, review the session details and the Host's cancellation and refund policy. Once your booking is confirmed, keep your booking information for reference.

04

Get Ready to Play

Check the session details before you leave, including the venue, start time, equipment requirements, and any instructions provided by the Host. Arrive early enough to find the venue, get ready, and be prepared to start on time.

05

Join the Game

Introduce yourself to the Host and other players, follow the Host's instructions, and participate respectfully. Whether you're playing casually or competitively, help create a positive and welcoming environment for everyone.

06

Stay Connected

Follow your favourite Hosts and join their social groups to discover upcoming sessions, receive updates, and stay connected with your local sports community.

Player Standards

Player Responsibilities

As a Player, you are responsible for making sure you understand the session details and follow the rules set by the Host and venue.

01

Review Session Details

Check the session's date, time, location, sport, skill level, price, and requirements before booking.

02

Follow the Host's Rules

Respect the Host's instructions and any rules or conditions that apply to the session or venue.

03

Arrive on Time

Arrive early enough to be ready when the session begins. If you expect to be late, communicate with the Host where appropriate.

04

Bring What You Need

Bring any required equipment, clothing, footwear, identification, or other items specified by the Host or venue.

05

Play Respectfully

Treat the Host, other Players, venue staff, and other members of the community with respect. Harassment, discrimination, abusive behaviour, intimidation, or other inappropriate conduct is not acceptable.

06

Keep Your Booking Information Updated

If your circumstances change, make sure you understand how the change may affect your booking and cancellation eligibility.

07

Look After the Venue

Respect the venue, equipment, facilities, and property used during the session. Follow all venue rules and leave the space in an appropriate condition.

Policies

Cancellation and Refunds

Each Host sets their own cancellation window and refund eligibility for their sessions. The applicable cancellation policy is displayed before you complete your booking.

01

Before Booking

Review the cancellation and refund policy shown on the session before making your booking. Different Hosts may have different cancellation windows.

02

Cancelling Your Booking

You may cancel your booking in accordance with the cancellation policy applicable to that session. Where a refund is available, only the net session amount is refundable. Platform fees and payment processing fees are non-refundable.

03

After the Cancellation Deadline

If you cancel after the Host's specified cancellation deadline, your booking will generally not be eligible for a refund, subject to any rights or remedies that cannot legally be excluded.

04

If the Host Cancels

If a Host cancels a session, any applicable refund will be handled in accordance with PlayMyGame's cancellation and refund process.

05

Check Before You Cancel

Before cancelling, make sure you understand the refund eligibility shown for your booking. Once a cancellation is submitted, the applicable refund will be determined according to the session's cancellation policy.

For complete information about cancellations, refunds, fees, and applicable conditions, please read the Cancellation and Refund Policy.

Before You Play

Before heading to your session, make sure you:

  • Review the session details and venue location.
  • Check the start time and allow enough travel time.
  • Bring any required equipment or appropriate clothing.
  • Follow any instructions provided by the Host.
  • Check for updates or changes to the session.
  • Have your booking information available if needed.

During the Session

Help make every game enjoyable for everyone.

  • Respect the Host and other Players.
  • Follow the rules of the sport and venue.
  • Play fairly and responsibly.
  • Communicate respectfully with other players.
  • Follow reasonable safety instructions.
  • Take care of the venue and equipment.
  • Speak with the Host if you have an issue during the session.
After the Session: Thank your Host and fellow Players for the game. If you enjoyed the session, consider following the Host or joining their social group so you can stay updated about future games. Your positive participation helps build a stronger and more welcoming sports community.

Play Fair. Play Respectfully. Play Together.

PlayMyGame is built to help people connect through sport. Be respectful, follow the rules, support your fellow Players, and help create an environment where everyone can enjoy the game.