PlayMyGame for Hosts

Host's Handbook

Start Your Hosting Journey

Share your passion, build your community, and earn by hosting sports games people love. Whether you're organising casual pick-up games, competitive matches, or regular training sessions, PlayMyGame makes it easy to create, manage, and promote your sessions.

Follow these simple steps to become a host and start welcoming players to your games.

Get Started

Become a Host

Everything you need to get started as a PlayMyGame host.

01

Create Your Host Profile

Introduce yourself to your community. Add your profile photo, bio, and contact details so attendees can learn more about you and build trust before joining your sessions.

02

Create Your Social Group

Build your own community by creating a social group. Invite members, share updates, and organise recurring activities under one place.

03

Complete Stripe Onboarding

Securely connect your Stripe account to receive payouts. Stripe handles payment processing so you can get paid safely after your sessions.

04

Create Your First Session

Set up your session by adding a title, description, location, date, time, capacity, pricing, and any requirements. Once you're ready, publish your session and start accepting bookings.

The Process

How to Create and Publish Your Session

  1. 01

    Secure Your Venue

    Book your venue first, then create your session by adding the title, date and time, location, pricing, and the number of player slots available.

  2. 02

    Set Up Your Game Details

    Create an appealing session by adding a clear description, choosing the sport and skill level, setting the price and player limit, and uploading a cover photo that showcases your game.

  3. 03

    Choose Your Session Visibility

    You can choose whether your session is Private (available only to your members) or Public (open for anyone to join).

  4. 04

    Review & Publish

    Once you've completed your session details, submit it for review. Our team will quickly verify your session before it's published and available for bookings.

  5. 05

    Welcome Your Players

    Arrive at least 15 minutes early to greet players, answer any questions, and make everyone feel welcome before the game begins.

  6. 06

    Host a Great Experience

    Create a fun, safe, and inclusive environment throughout the session. After the game, thank your players and encourage them to join your future sessions by following your group.

Hosting Standards

Host Responsibility

As a Host, you are responsible for providing a safe, accurate, and positive experience for everyone who joins your session.

01

Provide Accurate Session Information

Make sure your session details are accurate and up to date, including the venue, date, time, sport, skill level, price, player capacity, and any requirements or conditions that players should know before booking.

02

Secure and Prepare the Venue

You are responsible for ensuring that the venue is booked, available, suitable for the session, and ready for players at the scheduled time.

03

Arrive on Time

Arrive early enough to prepare the venue and welcome your players. We recommend arriving at least 15 minutes before the session starts.

04

Keep Players Safe

Take reasonable steps to maintain a safe and respectful environment. Make players aware of any relevant venue rules, equipment requirements, or safety considerations.

05

Manage Your Players

Keep track of bookings and player attendance, communicate important updates, and help ensure the session runs smoothly.

06

Communicate Changes Promptly

If there is a change to the venue, time, availability, or other important session details, notify affected players as soon as possible.

07

Handle Session Cancellations Responsibly

If you need to cancel a session, cancel it as early as reasonably possible and communicate the reason to affected players. Any applicable refunds will be handled in accordance with the session's cancellation and refund policy.

08

Respect Your Community

Treat all players fairly and respectfully. Discrimination, harassment, abusive behaviour, or conduct that creates an unsafe environment is not acceptable.

09

Follow PlayMyGame Rules

You must comply with PlayMyGame's Terms of Service, applicable policies, venue rules, and all laws and regulations relevant to your hosting activities.

PlayMyGame provides the platform for Hosts to create and manage sessions, but Hosts remain responsible for the sessions they organise and the experience they provide to players.

Policies

Cancellation and Refunds

Each Host sets the cancellation window and refund eligibility for their sessions. The applicable cancellation policy is shown to Players before they complete their booking.

01

Set Your Cancellation Policy

When creating a session, select the cancellation window that applies to your session. Make sure the policy accurately reflects your venue commitments and other costs associated with hosting.

02

Player Cancellations

Players may cancel their booking in accordance with the cancellation policy displayed for the session. Where a refund is available, only the net session amount is refundable. Platform fees and payment processing fees are non-refundable.

03

Cancellation After the Deadline

If a Player cancels after the Host's specified cancellation deadline, the booking is generally not eligible for a refund, subject to any rights or remedies that cannot legally be excluded.

04

Host Cancellations

If you need to cancel a session, notify affected Players as soon as possible. Refunds for Host-cancelled sessions will be handled in accordance with PlayMyGame's applicable refund process and policies.

05

Before You Cancel

Before cancelling a session, consider whether the issue can be resolved without cancellation, such as communicating a venue change or updating Players about a minor change to the session.

06

Keep Your Policy Clear

Your cancellation policy should be easy for Players to understand before they book. Avoid setting a policy that you cannot reasonably honour.

For more information, Hosts should refer to PlayMyGame's Cancellation and Refund Policy and Terms of Service.

Ready to host your first session?

Create your host profile today and start welcoming players to your games.